Customer Service for Camping & Caravan

General Information

If your repair is not covered by warranty you will receive a quotation for the repair from us.
If the repair is rejected by you, the device will be disposed of free of charge by us and you will incur no additional charges.

During the warranty period you can send the device free of charge to us via your dealer from whom your appliance was purchased.

The repair time is usually 5-10 working days.

How to Have Your Device Repaired

  1. Before the product is dispatched it should be checked for incorrect operation/installation.
    If in doubt please contact our Customer Service.
  2. Please use our repair form with your shipment.
  3. Pack the unit properly and securely. We cannot accept any liability for damage during transit.
  4. Send the package including the repair form and the proof of purchase to one of the repair centres mentioned below. Please also ensure that your package has sufficient postage.

Repair Form

Please complete this repair order form and enclose it with your shipment

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  • pdf ( August 2018 | en | 577 KB )
  • pdf ( August 2018 | de | 541 KB )

Repair Centre

CSS Caravan-Sat-Service GmbH
Bahnhofstr. 110
83224 Grassau

Phone: +49 8641 69984-27
Fax: +49 8641 69984-29

Website | Send e-mail

For questions about alphatronics TV sets

alphatronics GmbH
Breitengraserstraße 6
90482 Nuremberg

Phone: +49 911 216554-40

Send e-mail

Find Your Partner for Planning, Installation, Repair & Service

Our customer service centres offer you a complete all-round service to all your questions on the subject of Caravans. You can also have your newly purchased articles professionally installed by our technicians.

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